Effective Date: December 1, 2012
Thank You for Your interest in this internet website located at http://www.pets-central.com/pro/ and/or any related Pets Central website pages (the “Site”) that is owned, operated and controlled by Pets Central (collectively “Pets Central,” “we,” “our”, or “us”). The terms “You”, “Your”, and “Yours” refer to anyone accessing, viewing, browsing, visiting or using the Site.
WHEN DO WE COLLECT INFORMATION?
We may collect information about You anytime You interact with Pets Central such as when You (i) access or browse the Site, (ii) order Pets Central products or services, (iii) communicate with us either by e-mail, over the telephone or in any other manner including when You call our sales or support teams, (iv) elect to participate in any of our product promotions, and (v) request information about our products and services.
WHAT INFORMATION DO WE COLLECT?
Information we collect is generally of two types – personally identifiable information and non-personally identifiable information. Personally identifiable information comprises any information that can help us identify or locate a specific individual, including, without limitation, an individual’s name, address, e-mail address and telephone number. Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Site that includes, among other things, information concerning date and time of visit, the pages of the Site visited, path through the Site, IP address, and the type of browser and operating system used.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION AND WHY?
Personal Contact Information
We use Your contact information to complete and support purchases of our products or services, Your use of the services offered through the Site, to facilitate and improve Your use of the Site, to communicate with You, and to comply with any requirements of law. We also use this information to respond to any questions You might have and to provide You with information about specials offered through the Site. This information may be disclosed to our staff and to third parties involved in the completion of Your transaction, the delivery of Your order or the support of Your use of the Site.
Updates and Promotional E-mails
We regularly send updates and promotional e-mails as a service to our existing customers We use Your personal information to send You newsletters and e-mails periodically listing current specials, promotions and deals.. If You wish to discontinue receiving e-mails in the future, please follow the opt-out instructions provided on the e-mails and follow the instructions to make the appropriate changes.
If You contact us by telephone, e-mail or letter to provide feedback, comments or inputs or for any other reason, we may keep a record of that correspondence and collect Your personal information to process Your inquiries, respond to Your requests and improve our products and services.
HOW DO WE COLLECT YOUR NON-PERSONAL INFORMATION AND WHY?
Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track a user’s movement in the aggregate, and gather broad demographic information for aggregate use. You do not have to register with us before we can collect this anonymous information.
As You browse the Site, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal Your identity or be linked to You personally. We use this information to complete, support and analyze users’ purchases from the Site; to facilitate and improve use of the Site; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to You on the Site; and for our internal purposes. We may from time to time supply the owners or operators of third party sites from which it is possible to link to the Site with information relating to the number of users linking to the Site from their sites. You cannot be identified from this information.
IP Addresses and System Specifications
When You access the Site, our servers may record Your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the Site. Additionally, when You log into Your account, Your system specifications such as operating system, system configuration, etc. may be collected by us for the purposes of analyzing and optimizing Your experience and customer service.
HOW DO WE SHARE THE INFORMATION THAT WE COLLECT?
Third Party Service Providers
We may disclose Your personally identifiable information to our service providers and strategic partners. For example, we may need to share Your information with a third party in order to provide products or services that You have ordered or about which You have requested information. We may also need to send the information to companies who work on behalf of Pets Central to provide requested products or services to You. These third party service providers will have access to personal information needed to perform their functions but may not use it for other purposes.
We may disclose Your personally identifiable information or otherwise use such information to communicate with You if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of Pets Central and its users and licensees; (iii) enforce our applicable service agreements; or (iv) protect the personal safety or interests of Pets Central’s employees and consultants, other users of the Site, or members of the public in urgent circumstances. We may also disclose any of Your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of Pets Central.
Aggregated General Information
We may share aggregated general information about the Site with our corporate partners, investors, advertisers or others. Aggregate general information includes without limitation the number of users of the Site, revenue including payments by the users, usage statistics and user feedback. Aggregated general information does not include any personally identifying information that could be used to contact or identify You.
Change of Control
We take special care to protect the privacy of children. The Site complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. The Site is not directed to children under the age of 18 and we do not allow persons under 18 years of age to create user accounts. Therefore, except as may be required by law, the Site does not knowingly collect, maintain, or disclose any personal information from children under the age of 18. If You are under the age of 18, please do not: (i) access or use the Site, (ii) create or attempt to create an account on the Site, (iii) sign up for any subscription service.
If You are a parent or legal guardian, we urge you to participate in your childs online and mobile activities to use parental control and/or filtering technology to properly supervise your child’s access to the internet.
INFORMATION FOR PARENTS/GUARDIANS
As a parent or guardian You can request Pets Central to remove personal information of Your child that was submitted without Your consent or by misrepresenting his or her age. At Your request, we will take reasonable steps to remove such information from our database. All such requests should include the same user name, password, and e-mail address that Your child submitted and should be sent to email@example.com.
LINKS TO OTHER WEBSITES
We take appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, users’ information. We restrict access to Your personally identifying information to employees who need to know that information in order to operate, develop or improve our products, services and the Site. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity. While no computer is 100% safe from outside attacks, we believe that the steps we have taken to protect Your personal information drastically reduce the likelihood security problems to a level appropriate to the type of information involved. If You have any questions regarding which measures and techniques we use, feel free to contact us.